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Enhancing Healthcare with Artificial Intelligence: A Configurational Integration of Complementary Technologies and Stakeholder Needs

Enhancing Healthcare with Artificial Intelligence: A Configurational Integration of Complementary Technologies and Stakeholder Needs

Digvijay S. Bizalwan, Rahul Kumar, Ajay Kumar, Yeming Yale Gong
This study analyzes over 11,000 research articles to understand how to best implement Artificial Intelligence (AI) in healthcare. Using topic modeling and qualitative comparative analysis, it identifies the essential complementary technologies and strategic combinations required for successful AI adoption from a multi-stakeholder perspective.

Problem Healthcare organizations recognize the potential of AI but often lack a clear roadmap for its successful implementation. There is a research gap in identifying which complementary technologies are needed to support AI and how these technologies must be combined to create value while satisfying the diverse needs of various stakeholders, such as patients, physicians, and administrators.

Outcome - Three key technologies are crucial complements to AI in healthcare: Healthcare Digitalization (DIG), Healthcare Information Management (HIM), and Medical Artificial Intelligence (MAI).
- Simply implementing these technologies in isolation is insufficient; their synergistic integration is vital for success.
- The study confirms that the combination of DIG, HIM, and MAI is the most effective configuration to satisfy the interests of multiple stakeholders, leading to better healthcare service delivery.
AI, Healthcare, Digitalization, Information Management, Configurational Theory, Stakeholder Interests, fsQCA